Still have questions? Send us your questions by filling out the form below, we will be happy to assist you.
Delivery Times
So that we ensure a fast and reliable delivery, we ship our orders from our warehouses with reputable couriers within 2 business days from placing your order.
Our postage times to each country:
United States: 4 - 14 days Canada: 4 - 14 days United Kingdom: 4 - 14 days Australia: 4 - 14 days New Zealand: 4 - 14 days European Regions: 6 - 21 days Israel: 6 - 21 days UAE: 6 - 21 days
Order Processing Times:
Please allow our warehouse up to two business days to process your order.
We always aim to have your order delivered as fast as possible, although sometimes due to environmental, seasonal or locational factors you may experience delays with receiving your order. Should these delays arise, we will do our best to resolve these and ensure a timely delivery.
If you have any questions, please contact us at support@tremmi.com and we will get back to you within 24 hours.
How to Track Your Order
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To track your order please click the link in the order dispatch email you received. Alternatively you can also use our online portal, which can be found at the top of page or by clicking here.
Refunds and Returns
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So that we can ensure that you have a positive experience with us, we offer you 60 days from receiving your order to return the items for a full refund.
We also offer full refunds on items not received or faulty, simply contact us within 2 weeks of receiving your order and after our review we will process your refund straight away.
To inquire about a return or refund, please use our online portal or contact us at returns@tremmi.com
What is Our Tree Planting Pledge
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Here at Tremmi, we're future focused, always looking for the latest products and trends so we can serve you better, as part of this future focused mindset we also have pledged to create a sustainable future for all.
With each product we sell we pledge to plant one tree.
Currently, we are planting mangrove trees in Madagascar with the aim of reforestation. Reforestation efforts like these not only revive the natural habitats, improve coral reef health and support local communities but they also aid in fighting against global climate change by extracting the CO2 from the air.
As a result, your purchase will not only help local communities and habitats but also help the planet.
Our 60 Day Money Back Guarantee
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We want all our customers to be super happy with their experience here at Tremmi, and to ensure this we provide a 60-day guarantee with each item purchased.
If within 60 days from delivery you are not happy with any of the product/s in your order, simply send us an email , send the item back to us and we'll process your refund straight away.
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